Information
Changed your mind on size or colorway? On Cloudmonster returns are free for 30 days with no restocking fees. Unused pairs in original condition qualify. Here is exactly how it works.
30 days
Return window
None
Restocking fee
Unused, original
Condition
After inspection
Refund
Returns for Canada use a 30 days window for unused pairs in original condition, with refund timing confirmed after inspection.
Start with your order number and the email address used at checkout. Follow the return steps, pack your On Cloudmonster shoes carefully using the original box and materials, and send them back through the approved method. Refunds are issued after inspection confirms condition.
Support can assist with return instructions for any US order, explain what happens if your situation differs from the standard process, or review quality concerns that may qualify for a different resolution path.
Yes. Standard US returns are free within 30 days of delivery with no restocking fee. The return method and label instructions will be confirmed by support when you initiate the process.
Returns require shoes in unused, original condition. Pairs with visible outdoor wear do not qualify for a standard return. If you have a quality concern, contact support separately with photos for individual review.
Refunds are processed after the returned pair passes inspection. Timing from receipt of return to refund depends on inspection and your payment method's processing time. Support can give you a specific estimate once the return is received.
Contact support immediately with your order number and photos if applicable. Errors and quality issues are handled individually and typically resolved faster than a standard return.
